Peer Policy
Certified peers form the heart of 4recovery’s support model. They bring lived experience to the work of connection, accountability, and resilience. Peers listen without judgment, share practical insights, and help users take next steps. They operate under clear standards of conduct and confidentiality, following the same ethical expectations used across New York’s Medicaid and CORE frameworks. Our peer policy defines what peers do, what they don’t do, and how we maintain safety, respect, and trust in every interaction.
What peers do
Peers offer confidential, non-clinical support rooted in lived experience. They listen without judgment, provide practical insights, and help you create simple, actionable plans toward your goals. Peers help you stay accountable and connected, promoting resilience and long-term wellbeing.
What peers don’t do
Peers do not diagnose, prescribe, or provide clinical therapy. They do not handle medications, money, or transportation, and cannot act as emergency responders. Their role complements (not replaces) medical or behavioral-health professionals.
Confidentiality and privacy
Conversations between you and a peer remain private. Exceptions apply if there is a credible risk of harm to self or others, a minor or vulnerable adult may be unsafe, or when disclosure is legally required. We follow strict data-minimization and consent practices consistent with Medicaid and CORE standards.
Eligibility
Peer services are available to adults 18 and older. If a minor or dependent adult requires help, we will connect you with the appropriate licensed or emergency resource.
Boundaries and conduct
Peers maintain clear professional boundaries at all times. They engage respectfully, never solicit personal information beyond what's necessary, and promptly address or escalate any safety concerns. Interactions prioritize your comfort, autonomy, and dignity.